Common questions


I already have a domain, how do I get it to work on my hosting?

If you selected to use your own domain when signing up, then your hosting will have been configured to work with that domain.

However, before this will work, the domain itself must be pointed to our servers. To do this, a “nameserver” change must be made on the domain itself. This is done through the registrar or company that you registered the domain through.

In most cases, you will have a Control Panel login from your existing registrar where you can manage your domain. Within that control panel you should find a facility to change or update the domain’s nameservers. These should be changed to:

Primary: ns1.webhosting.ie

Secondary: ns2.webhosting.ie

Note: Nameserver changes can take up to 48 hours to take effect everywhere.

If you have difficulty in making a nameserver change, you will generally find instructions on the existing registrar’s support website. If you do not have a control panel login to manage the domain yourself, the company your registered the domain through should make the change for you if you supply them the nameserver information above.

You may also wish to transfer the domain name into your webhosting.ie account so that you can manage everything from your control panel. As all our hosting subscriptions include a free domain name, you may be able to transfer and renew your domain at no additional cost.

What are webhosting.ie's nameservers?

Our nameservers are:

Primary: ns1.webhosting.ie

Secondary: ns2.webhosting.ie

How do I renew my Services?

For full information on how renewals work, please visit our renewals page.

Can I upload a custom built website?

Yes! Your hosting account is fully functional and you may upload your own custom built website if you wish.

The Sitebuilder tool is simply optional software that enables you to quickly build websites without going through the expense of having a site professionally built.

If you wish to upload your own website, you can do so in the normal way using FTP (see the following question re FTP details).

Where do I find my FTP details?

Your FTP information is available within your Control Panel.

  • Login to your Control Panel – (https://cp.webhosting.ie)
  • Select “Websites” from top menu
  • Click on your domain name
  • Select “FTP Access”

The FTP details you will require for connecting to the server are shown on this page (FTP server, remote folder, username )

To set an FTP password, click on “Edit” button & tick “change password” box. Enter password & save